Refund and Returns Policy
At Tuffy Cosmetics, we want you to be fully satisfied with your purchase. If you’re not completely happy, we offer a straightforward return and refund process. Please review the policy below for details.
1. Returns
We accept returns within 7 days of receiving your order, provided the following conditions are met:
- The product must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when you received it.
- Proof of purchase (e.g., order confirmation or receipt) is required for returns.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include:
- Used or opened cosmetics
- Products purchased during promotions or sales (unless defective)
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Your Email] or call [Your Phone Number] within 7 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our team will provide instructions for shipping the item back to us.
Please note that customers are responsible for the cost of return shipping unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [X] days.
Please note the following regarding refunds:
- Shipping fees are non-refundable.
- Refunds may take several business days to appear in your account, depending on your bank or payment provider.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Your Email] with a description and photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product (as per the return process) and place a new order for the desired item.
7. Cancellations
You may cancel your order before it has been shipped. If your order has already been shipped, you will need to follow our return process once the item is delivered. Please contact us as soon as possible to cancel an order.
8. Contact Information
For any questions or assistance regarding returns, refunds, or cancellations, please contact us